Accessibility
We are committed to ensuring that we meet and exceed all the requirements for the Americans with Disabilities Act.
The staff at Kona Kai San Diego and at all our Noble House resorts are trained to accommodate guests with disabilities, so that all our guests are able to have an enjoyable and safe stay. Please call the hotel at 619-452-3138, if you have any special requests relating to your disability.
The following areas are accessible in compliance with the ADA:
- Entrance to lobby is on ground floor; there are no stairs at the entrance
- Ramp entrance to Vessel restaurant and ADA elevator
- Ramp to Marina slips
- Entrance to Paloma pool is on ground floor
- ADA compliant pool lift at Cabo & Paloma pools
- Banquet/meeting are on ground floor
- ADA lift in Spa Terre to access treatment rooms
- ADA lift from lobby to Vessel restaurant
- Route from hotel lobby to all restaurant outlet
- Accessible concierge desk
- Accessible elevators
- Accessible exercise facility
- Accessible meeting space
- Accessible public entrance
- Accessible restaurant
- Accessible restrooms
- Accessible guest rooms
- Accessible transportation with advance notice
- Assistive listening devices for meetings upon request
- Audible alerts in elevators
- Lowered buttons in elevators
- Lowered emergency evacuation instructions
- Closed captioning on televisions
- Digital alarm clock available with sound
- Parking Area
- Route from the hotel’s public entrance to all areas where food and beverages are sold
- Route from the hotel’s public entrance to the accessible guestrooms
- Route from the hotel’s public entrance to the elevators area
- Route from the hotel’s public entrance to the meeting room/ballroom area
- Route from the hotel’s public entrance to the registration area
- Route from the hotel’s public entrance to the swimming pool
- Service support animals welcome
- Strobe alarms
- TTY capabilities
- Vibrating fire alarm available
- Visual alarms for hearing impaired in hallways & public areas
- Hotel employees will read menus and other printed/visual information to guests who are blind/low vision.
Information about our accessible guest rooms
Rooms designated as ADA accessible have features for guests with mobility disabilities, including, but not limited to:
- Roll-in shower, tub with grab bars, or transfer shower
- Lowered light switches and thermostats
- Grab bars in bathroom
- Toilets with grab bars
- Accessible vanity
- Accessible routes to all parts of the room
- Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width
- Bathroom doors at least 32” wide
- Bedroom doors at least 32” wide (812mm)
Rooms designated as hearing accessible have features for guests who are deaf or hard of hearing, including visual alarms and notification devices.
We also have portable communications kits with visual alarms and notification devices for guests who are deaf or hard of hearing which can be installed in any room.
Call Kona Kai San Diego at 619-452-3138 should you have further questions about accessibility or email us at [email protected].
View all ADA accessible room types, additional images, and details on our Accessible Rooms page.
The following areas may not be fully accessible. Please call the hotel for more information.
- Concierge desk
- Van-accessible parking in the self-parking facility
- Parking spaces for cars in the self-parking facility
- Route from the hotel’s accessible public entrance to the spa
- Accessible transportation with advance notice
ADDRESS
Kona Kai San Diego Resort
1551 Shelter Island Dr
San Diego, CA 92106
Map & Directions
HOTEL DIRECT
ROOM RESERVATIONS
AWARDS & PRESS
#16 Best San Diego Hotels
U.S. News & World Report, 2023
#3 Resort in Southern California
Conde Nast Traveler, 2020
